Passengers must be present at the Akgünler Port Office 2 hours prior to the departure time for the check-in procedures. During times such as public holidays, new year,etc., passengers must be present at the Akgünler Port Office 3 hours prior to the departure time.
Passengers with no Boarding Pass will not be allowed to board on the vessel. Boarding Passes must be obtained at the time of check-in at Akgünler Port Office.
The ticket is not transferable and is for personal use only. The ticket may not be re-sold.
Akgünler Denizcilik may change or cancel the dates and the departure times of the scheduled trips without any prior notice. Passengers cannot hold Akgünler Denizcilik responsible or liable for any loss or damage.
At the time of check-in, the passengers are liable to declare the requested documents according to their ticket type such as "student", "soldier", border entry and exit documents, "diplomat". Any difference in the fare caused by a missing document, will be paid at the time of check-in by the passengers. The tickets for the vehicles must be issued according to the vehicle type written on the vehicle registration card.
Passengers may change the trip date or trip time or make their ticket open up until 24 hours prior to the departure. Passengers who wish to cancel their trips up until 24 hours prior to the departure will be refunded 75% of the total amount written on the ticket. Passengers cannot change the date or time or make the ticket open within the last 24 hours prior to trip time and the ticket can only be cancelled with 50% cancelation fee. Passengers who notify us about cancelation of their ticket within the last 24 hours prior to the departure time, 50% of the ticket price will be refunded. Passengers who notify us about cancelation of their ticket within the last 6 hours prior to the departure time, 100% of the ticket price will be refunded. If the passengers will not use the ticket for any reason, the passengers must notify the agency or Akgünler Denizcilik main offices immediately (not later than 24 hours prior to the departure time) and for the convenience of the passengers, the ticket that is not used will be converted into an open ticket. Open tickets are valid for 1 year. Tickets purchased online can be converted into open ticket online using the link which is on the email sent to you for your ticket.
In case the passengers want to change the date or the time of the trip on the ticket OR in case an open ticket is assigned to a trip on any date; if the new trip has a higher fare, the ticket holder is liable to pay the difference, and if the new trip has a lower fare, the ticket holder cannot declare the difference in the amount as refund.
Passengers may only bring 2 suitcase and 1 hand luggage within the Express/Sea Buses and 3 suitcases and 1 hand luggage within Ro/Ro Passenger Ships. Passengers are the sole responsible for their luggage and Akgünler Denizcilik will not be held responsible for any loss or damage that may occur during the journey. Akgünler Denizcilik cannot be held responsible for any loss or damages to the vehicles that may be caused during loading and unloading the ship.
The following articles must not be brought on board the vessel: explosives, sharp and flammable objects, radioactives, compressed gases, and any other items that can cause danger to the vessel and the passengers on board.
Passengers are obliged to obey all the rules and regulations of all the ports in countries included in their travel schedule. Passengers are liable to present all the required travel documents to the port authorities. In the case of any passenger is denied of exit or entry at the customs for any reason, Akgünler Denizcilik cannot be held liable for any loss or damage.
Smoking is strictly prohibited by law in any part of the vessel.
While on board, all passengers must follow the instructions of the vessel captain.
Any disputes that may arise regarding the transportation shall be referred to the Courts of Turkish Republic of Northern Cyprus.
Please check–out www.akgunlerdenizcilik.com for additional important reminders regarding the necessary documents and procedures for your journey between TRNC and Turkey.